Frequently asked questions
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Contact usWhat does Giftada actually do?
We handle the entire gifting process on your behalf. You tell us who matters and when their occasions are. We curate a gift based on their preferences and your budget, order it, and make sure it gets delivered on time. You can review and approve, or let us handle it automatically.
Who is Giftada for?
People who want to stay on top of important dates without scrambling. You set it up once and we take care of the rest each year.
Where do the gifts come from?
We source gifts from third-party vendors. We don't warehouse or ship products ourselves. Each gift is shipped directly by the vendor we select on your behalf.
Do you ship internationally?
No. We currently ship within the United States only.
What's included in the free trial?
A full 90 days of the auto plan at no cost. No card required to start.
What happens when the trial ends?
If you've added a payment method, your account converts to the monthly plan ($5/month) by default, unless you chose the yearly plan. If you haven't added a payment method, your account deactivates automatically. No charge is applied.
Do I need a credit card to sign up?
No card is required to sign up.
How much does it cost?
The trial is free for 90 days, no card required. After that, plans start at $5 a month or $29 a year. You also set a budget per occasion, so you're always in control of what you spend.
Can I switch from monthly to yearly, or the other way?
Yes. You can switch plans anytime through the Stripe Customer Portal, accessible from your account dashboard. Switching monthly to yearly takes effect immediately and charges the annual fee. Switching yearly to monthly takes effect at the end of your current yearly period.
What's included in the gift price?
The price shown at approval includes the item, shipping, and handling. Sales tax is added at the time of charge based on the delivery address.
Can I set a budget?
Yes. Budget range (under $50, $50-100, $100-200, $200-350, or $350+) is part of the information you provide when setting up a recipient and date.
Will the gifts actually feel personal?
You tell us about each person, their style and interests, and we use that to research, curate, order, and deliver every gift, so it actually feels personal.
Will I have final say on what's sent?
Yes. Your account has a setting called auto-order that controls this. Before each occasion, we send gift options. With auto-order off, we wait for you to choose one before placing the order. With it on, if we don't hear from you by the deadline, we go ahead and order the one we recommend.
How do you know what my people like?
When you add someone, you share their interests and style. The more you tell us, the better every gift gets.
How will I know what gift is being sent?
We send a curation email with our recommendations. You can approve it, choose a different option, or (if auto-order is ON) do nothing and we'll proceed.
How many dates can I add?
There's no limit. Add every date that matters and we'll track each one.
What happens to my dates each year?
Saved dates automatically recur. You don't need to re-enter them.
What if my event is coming up soon?
If your event is within 24 days of registration, on-time delivery is not guaranteed.
Can I add or change information after I sign up?
Yes. You can update recipient details, preferences, and addresses from your dashboard. Once the data update deadline passes for a specific event, that information locks and is considered confirmed.
What if the gift arrives damaged, wrong, or late?
Contact us at hello@withgiftada.com. We'll review what happened and work with the vendor on your behalf. Resolution depends on the nature of the issue and the vendor's policies.
Will I get tracking information?
When tracking is available, we'll share it by email. Not all vendors and carriers provide detailed tracking.
What if the package is lost?
If the carrier confirms a permanent loss, we issue a full refund.
How do I cancel my membership?
You can cancel anytime from your dashboard. During your trial, there's no subscription to cancel, just delete your account. On a paid plan, cancel through the Stripe Customer Portal to stop future charges, or delete your account to end everything immediately.
Can I get a refund on my membership fee?
If you cancel within 72 hours of your first paid charge after the trial, and no gift order has been placed yet, you can request a full refund. After 72 hours, membership fees are non-refundable.
What happens to my data when I delete my account?
All data is permanently deleted or anonymized within 30 to 90 days, unless retention is required for legal compliance. This cannot be undone.
Will in-progress orders still be fulfilled if I cancel?
Yes. Any gift orders already placed and charged before deletion will still be fulfilled and you'll receive delivery updates.
Can I cancel an order after it's placed?
Once an order is placed with a vendor and your card is charged, cancellation is not guaranteed. We'll contact the vendor on your behalf, but the outcome depends on their policies.
Do you sell my personal information?
No. We do not sell your personal information and do not share it for third-party advertising purposes.
Who do you share my information with?
Only vendors fulfilling gift orders (recipient name and address), and service providers who help us operate (payments, email, address verification, hosting). See our Privacy Policy for full details.