Shipping Policy

This policy explains how shipping and delivery work when Giftada places a gift order on your behalf. If you have questions, contact us at hello@withgiftada.com.

1. Shipping Coverage

We currently ship within the United States only. We do not offer international shipping at this time.

2. How Delivery Works

Giftada is a done-for-you gifting service. We source gifts from third-party vendors who handle packaging and shipment. Because we work with multiple vendors, the carrier, packaging, and shipping method may vary by order.

We do not operate a warehouse or ship products directly. Each gift is shipped by the vendor we select on your behalf.

3. Delivery Timelines

We design our curation and ordering timelines to target delivery before your registered occasion date. However, delivery timelines are estimates and depend on vendor processing times and carrier schedules.

Typical factors that affect delivery timing include:

• Vendor processing time (varies by product type and vendor)
• Carrier transit time (varies by destination and carrier)
• Product availability and customization requirements

We do not guarantee delivery by a specific date. We do not offer expedited shipping as a standard option.

4. Order Tracking

When tracking information is available, we will share it with you by email. Tracking availability and format depend on the vendor and carrier used for your order. Not all orders may include detailed tracking.

5. Delivery Timing for Events Close to Signup

If you add a date that is within 24 days of your signup or event registration, delivery before your occasion date may not be possible using standard shipping timelines. In these cases, we will communicate expected timing in your curation email. By approving a gift order under these conditions, you acknowledge that delivery may occur after your registered occasion date.

6. Delays Before Shipment

If we learn that a gift order cannot ship within the expected timeframe before it has left the vendor, we will notify you as soon as possible.

If the delay is identified before the order has been placed and charged, you may choose to wait or cancel with no charge applied.

If the delay is identified after the order has been placed and charged, we will work to resolve the situation, which may include sourcing an alternative gift or adjusting delivery timing. Resolution options depend on the circumstances of the delay. See our Refund Policy for full details.

7. Delays After Shipment

Once a gift has shipped, delivery timing is determined by the carrier. If a shipment is delayed in transit and delivery is expected to occur after your registered occasion date, we will notify you and may offer remedies at our discretion.

If the carrier confirms a package is permanently lost, we will issue a full refund.

8. Delivery Issues

If a delivery issue occurs, such as a damaged item, incorrect item, or missing package, contact us at hello@withgiftada.com. We will work with the vendor on your behalf to resolve the issue.

For perishable items (food, flowers, plants), please report any issues within 48 hours of delivery. We may ask for photos showing the issue.

9. Address Accuracy

You are responsible for providing accurate and complete shipping addresses for your recipients. We verify addresses through our address verification provider, but verification does not guarantee delivery if the underlying address information is incorrect.

If a delivery fails due to an incorrect address you provided, resolution options depend on the vendor's policies. See our Refund Policy for details.

10. Risk of Loss

Risk of loss and title for purchased gifts pass to you upon delivery to the carrier.

Notwithstanding the foregoing, our Refund Policy governs remedies for lost or delayed shipments.

11. Related Policies

For information about cancellations, refunds, and returns, see our Refund Policy.

For the full terms governing your use of the Service, see our Terms of Service.