Refund Policy

We want you to feel confident using Giftada. This policy explains how cancellations and refunds work across our service, so you know exactly what to expect.

If you have questions about anything in this policy, email us at hello@withgiftada.com. We're happy to help.

1. Subscription Fee

The monthly plan is $5.00 per month. The yearly plan is $29.00 per year. The monthly plan is the default plan following the free trial unless you opted in to the yearly plan.

Refund Within 72 Hours of First Paid Charge

If you change your mind within 72 hours of your first paid charge following the free trial, you may request a full refund, as long as no gift order has been placed or charged to your account during that time. This cooling-off period applies to the initial conversion charge only.

After 72 Hours

After the 72-hour window, fees already charged are non-refundable. Exceptions apply if we charged you in error (duplicate charge, system error, or billing mistake).

Cancelling Your Subscription

You can cancel your paid subscription at any time from your account dashboard. Cancellation stops future billing but does not delete your account or data. Your access continues through the end of your current billing period. After that, your account will be deactivated until reactivated.

Fees already charged are not refunded upon cancellation, except within the 72-hour cooling-off period described above.

Any gift orders already placed and charged before cancellation will still be fulfilled. You will receive delivery updates by email.

Deleting Your Account

You can also delete your account at any time from your account dashboard. Account deletion is immediate and permanent. All data will be permanently deleted or anonymized within 30 to 90 days, unless retention is required for legal compliance. This cannot be undone.

Fees already charged are not refunded upon deletion, except within the 72-hour cooling-off period described above.

Any gift orders already placed and charged before deletion will still be fulfilled. You will receive delivery updates by email.

2. Auto-Renewal

Your subscription renews automatically at the end of each billing period.

For yearly plans, we will send a renewal reminder between 15 and 45 days before your renewal date. Your card on file will be charged on your renewal date. If the charge fails, we will notify you and retry the charge. If all retry attempts are unsuccessful, your subscription will be cancelled, your account will be deactivated.

For monthly plans, your card on file will be charged automatically on your renewal date each month. If a charge fails and all retry attempts are unsuccessful, your subscription will be cancelled.

You can cancel your subscription or delete your account at any time from your account dashboard. No phone call is required.

3. Free Trial and Trial Cancellation

New paid plan accounts begin with a 90-day free trial. No payment method is required during the trial.

If your trial ends without a payment method on file, your account will be deactivated automatically. No charge will be applied. Any active gifting events scheduled through your account will be cancelled. You will receive a confirmation email when this occurs.

If you choose not to continue before your trial ends, no action is required. Simply do not add a payment method and your account will deactivate at trial end.

4. Gift Order Cancellations

Before Your Order Is Placed and Charged

If you contact us before your gift order has been placed with the vendor and your card has been charged, we'll cancel the order. No charge will be applied.

After Your Order Is Placed and Charged

Once your gift order has been placed with the vendor and your card has been charged, the order is locked. At that point:

• Cancellation is not guaranteed.
• We'll contact the vendor on your behalf to see if cancellation is possible.
• If the vendor allows cancellation at no cost, we'll cancel and issue a full refund.
• If the vendor allows cancellation but charges a fee, we'll let you know the fee amount and get your written approval before proceeding. You are responsible for the fee.
• If the vendor does not allow cancellation, the order will proceed to fulfillment.

5. Gift Refunds

Issues Caused by Us

If something goes wrong on our end or the vendor's end (wrong item, vendor error, shipping damage not caused by you, delivery failure not due to information you provided), we'll issue a full refund of the amount you were charged.

Issues Related to Information You Provided

If an issue arises because of information you provided (incorrect address, incorrect recipient details, preference dissatisfaction), refunds are not guaranteed. If the vendor issues a refund to us, we'll pass that amount through to you. We cannot offer refunds beyond what the vendor provides in these situations.

Items Requiring Return

If a return is needed, we'll provide the vendor's return instructions. Your refund will be processed after the vendor confirms receipt of the returned item.

6. Personalized and Custom Gifts

Personalized and customized gifts are final sale. No refunds or returns are accepted for personalized items.

The only exception is if the personalization was executed incorrectly (wrong name, wrong engraving, etc.). In that case, we'll arrange a replacement at no cost to you.

7. Perishable Items

For perishable gifts (food, flowers, plants): if the item arrives damaged or spoiled, contact us within 48 hours of delivery. We'll ask for photos showing the issue.

8. Late Delivery

We take delivery timing seriously, especially because your gifts are tied to specific dates.

If your gift is confirmed to arrive after the registered occasion date:

• We may offer a complimentary greeting card to be delivered to you or your recipient.
• If the gift is in transit and expected to arrive, we'll let it continue and apply an account credit where applicable.
• If the carrier confirms the package is permanently lost, we'll issue a full refund.

If the delay is due to information you provided (incorrect address, for example), it will be handled under the guidelines in Section 5.

9. Shipping Delays

If we learn that a gift order cannot ship within the expected timeframe, we'll notify you as soon as possible and give you the option to wait for delivery or cancel for a full refund.

10. How Refunds Are Processed

• All refunds are issued to the original payment method used for the purchase.
• We process refunds within 5 business days of the refund decision.
• Depending on your bank or card issuer, it may take an additional 5 to 10 business days for the refund to appear on your statement.
• We are not able to redirect refunds to a different payment method. If your original payment method is no longer active, please contact your bank to arrange receipt of the funds.

11. Chargebacks and Disputes

If you have a concern about a charge, please contact us first at hello@withgiftada.com. We'll do our best to resolve it quickly.

If a chargeback or payment dispute is filed with your bank or card issuer:

• Your account will be frozen while the dispute is open.
• Any in-progress gift orders may be canceled.
• You'll have 14 days from the date of the account freeze to resolve or withdraw the dispute.
• If the dispute is not withdrawn within 14 days, your account will be deactivated.

We encourage you to reach out to us directly before filing a dispute. In most cases, we can resolve the issue faster than the dispute process.

12. Account Deletion

You can delete your account at any time from your account dashboard. Account deletion is immediate and permanent. All data will be permanently deleted or anonymized within 30 to 90 days, unless retention is required for legal compliance. This cannot be undone.

Deleting your account does not generate a refund of the annual subscription fee, except within the 72-hour window described in Section 1.

Any gift orders already placed and charged before deletion will still be fulfilled.

If you're a free member and would like to be removed from our system, email us at hello@withgiftada.com and we'll process your request.

13. How to Contact Us

If you need to request a cancellation, report an issue, or ask about a refund:

• Email: hello@withgiftada.com
• Contact us: https://www.withgiftada.com/contact-us

We aim to respond to all inquiries within 2 business days.

14. Changes to This Policy

We may update this policy from time to time. If we make material changes, we'll notify you by email before the changes take effect. The most current version is always available on our website.